Please note we do not refund orders for buyer’s remorse. Size or color exchanges are not offered. Please check your item selection carefully before placing an order. All sales final, no returns or exchanges. Applies to International and Domestic Orders

Any claims for misprinted/damaged/defective items must be submitted within 2 weeks after the product is received. Please send a photo of the damaged goods along with your claim to support@zeroheroes.us

For Domestic orders: take 2-3 weeks for processing and delivery. For specialty pieces like our Jewelry, it takes 3-6 weeks to ship. Delivery then is 2-7 days. To track, please use the USPS website with your number or link provided from email

For International orders: Take 2-3 weeks for processing and delivery. For specialty pieces like our Jewelry, it takes 3-6 weeks to ship. Delivery then is 7-21 days. To track, please use the DHL website with your number or link provided from email

Orders cannot be modified, they can only be cancelled if there are critical errors in your order. If there is such critical error, you may cancel an order by sending a request to support@zeroheroes.us or using the contact page. Orders cannot be cancelled once production has started or shipped. Therefore, we only allow 4 hours after order is made to request cancellation, you must submit a request in that time frame.  

Mail carriers can mistakenly deliver packages to nearby addresses . Even one or two houses away.

We recommend checking with your neighbors and around your property first. If you still can’t locate your package, please contact your local carrier by phone with your tracking number for assistance.

If the package remains missing, please email support@zeroheroes.us or use the contact us form on our website.

We occasionally provide our members with special offers. If you are signed up to our email newsletter you will receive these exclusive deals.

All online credit card transactions performed on this website are secured payments through Shopify Payments. 

After the authorization, a transaction can still fail. If the transaction fails after authorization, the funds will still be reserved on your bank account.

Although they have not been debited, they may appear to have been collected. Please note that after authorization the reserve can last up to 30 working days before it is lifted. This may change depending on banks and credit providers.

The reasons for decline can be:

- The card limit has been reached

- The card information has been entered wrong

- The card  has reached the maximum number of charges allowed in a period

- The billing address does not match with the cardholder details

- The card does not allow online transactions

- The card does not allow international transactions In other cases, the reasons are less obvious.

They may relate to increasing fraud prevention and other security measures implemented by your card provider.